1. Age limit
Customer must be no younger than 21 to order cigarettes from us. By accepting this terms and conditions you confirm that you are of the corresponding age to purchase these products. Age falsification causes persecution by law.
• Cigarette smoke contains carbon monoxide. Quitting smoking now greatly reduces serious risks to your health.
• Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.
• Smoking by pregnant women may result in fetal injury, premature birth and low birth weight.
Cigarettes may be purchased only for personal usage and not for resale.
Offered products are made in Europe, according to European conditions of manufacturing. OneSmoke.net doesn’t carry any responsibility for the absence of any cigarette brand in stock. If the cigarettes, chosen by customer are unavailable at the moment, customer is offered either to choose any other brand for the same amount of funds, or to receive the refund.
3. Goods delivery
Delivery is accomplished by Registered Air Mail. Customer has to sign for the package at its delivery. If customer doesn’t receive his order in time, he can send us a note, indicating the Order ID. If this is unavailable, customer has to provide his full name, e-mail address and date, when he placed his order. The order will be tracked and customer will receive the information regarding the status of the order.
4. Delivery time
As a rule delivery takes about 7-19 working days. If you didn’t receive the package during the indicated period of time – please contact us and we will hold an investigation. If in 10 days of investigation you don’t receive the package, you will be offered two options:
> Either your order will be reshipped for free once again
> Or you will receive the refund
5. Shipping info
Orders are being shipped in 24 hours after the approval of your transaction.
Maximum amount of cartons in a package – 6, for example if you order 12 cartons, they will be shipped in 2 packages.
Maximum amount of packages shipped per day – 2.
Sometimes packages arrive with the interval of several days.
After placing the order Customer receives Order Confirmation and has the chance to change, update or cancel his/her address and/or the order items. In such case customer must immediately send us an e-mail with his/her changes. The limit of purchasing at OneSmoke.net is $300 for the first order and $600 for the each of the following orders. Each customer has to decide for himself which amount of cartons he wants to order. Because only customer is aware of the laws in force in his country and the sanctions they may incur. For first-time customers a large quantity order is not accepted - the maximum amount is 12 cartons.
7. Order Limit
Minimum order limit - $50
Maximum order limit - $600
8. Return policy
We want our clients to be happy with the product they receive from us, therefore be very careful – pay attention to all the details at the package arrival. If you notice damage of any kind – contact our support service by e-mail to receive instructions for returning the product. Package must be returned in 10 days and naturally unused, in this case will provide reshipping of the order or refund. Sending back of the package is arranged and paid by a customer. Please be very attentive while placing your order, OneSmoke.net doesn’t carry any responsibility for wrong brand, type, faulty shipping address and other mistakes committed by customer. OneSmoke.net is not as well responsible for the fluctuations in the quality of the products due to the acts and or omissions of the manufacturer or manufacturing process.
If there occurs a situation, when client receives an incorrect order, we will replace it right after we receive the package with incorrect cigarettes back. In case it is impossible due some circumstances – company will make full refund of money. Customer will have to pay for the return shipping and postage. If your goods are seized by Customs and Excise, we are unable to refund any money till the appeal’s procedures have been undertaken and confirmation of the outcome has been presented to the Company within 7 days. If Customs doesn’t return your items company will reship your order free of charge.
10. Online Transactions Security
Our on-line shopping basket offers you a possibility to use Secure On-Line Credit Card Transactions. After choosing the desired item proceed to the checkout where you will be directed to page where you will have to fill out your personal details. When the order is processed it will be encrypted and transferred directly to the banking system for your security. As a company, we neither access, nor hold any of your credit card details.
All the credit card information that you are introducing while ordering, is secured by SSL 128 bit encryption. When you click "Proceed to Checkout", you are directed to the secured (SSL 128 bit encryption) page, which means that all the credit card information that you will introduce on that page will remain totally safe.
11. International Duty Laws
Company doesn’t carry responsibility for your incompetence in the field of the law of your country, regarding Internet purchases of cigarettes. If in the Customs you are forced to pay duty – you will have 2 variants: either to pay it, or to reject the package. In the second variant funds will be returned back to your account as soon as we receive the rejected package.
12. Privacy polices
By accepting these terms and conditions of sale you are also stating that you read the OneSmoke.net policies section and agree to those policies as set forth.
13. User Agreement:
1. You agree and understand that the cigarettes that you are ordering are for your personal use and not for resale.
2. You understand that our cigarettes are produced in Europe. The country of origin is clearly indicated in the package that you will receive.
3. The cigarette boxes are not indicating the proper Surgeon General Warnings. You understand that the correct Surgeon General Warnings is:
- Smoking causes lung cancer, heart disease, emphysema, and may complicate pregnancy.
- Smoking by pregnant women may result in fetal injury, premature birth and low birth weight.
- Cigarette smoke contains carbon monoxide. Quitting smoking now greatly reduces serious risks to your health.
4. You agree to contact us first if any problems arise with your order, prior to disputing this with your credit card/bank issuer.
5. By ordering at our Internet Shop Web Site you declare that you read, agreed and accepted terms and conditions of this document.
The information provided to us as a result of your online purchase, such as your name, E-mail address, phone number(s) and point of delivery or forwarding address are only used for shipping. The personal data of customers (mailing address, e-mail address, etc.) is not rent or sold to others. It is saved till our customer has received the order. OneSmoke.net doesn’t have a database containing the customer’s credit card details.